Parents’ Information

(Please read carefully in conjunction with Terms & Conditions)

Term Dates artistic-arts-blue-business-159659

We aim to tie our term dates in with schools and will confirm by a newsletter at the beginning of each term.


At Alveston and Quinton parents can choose from full time, full days or hourly. At Broad Street morning, afternoon or full day sessions are available. Minimum attendance applies on all sites; refer to “Terms & Conditions” The Out of School Club operates morning and afternoon on all sites (term time only at Broad Street) and all day during the school holidays at Alveston and Quinton.


At Alveston and Quinton there is a two week pro rata holiday allowance for those attending all year round inclusive of the closure over Christmas and three further training days. There are no deductions for additional holidays you may wish to take and statutory bank holidays, as staff are paid as normal. At Broad Street and for those attending term time only on the other sites we follow the school terms and holiday, inclusive of inset days and Bank holidays.


At Broad Street children have the opportunity to stay over lunchtime and bring a packed lunch. At Alveston and Quinton a healthy lunch and tea is provided for children present and is prepared by a qualified cook using fresh produce. Drinks and snacks are provided on all sites although we do ask for bottle feeds to be provided by the parents.


Please inform us if your child is ill and the nature of the illness. Do not send them if you doubt their ability to cope. Only prescribed medication can be given by staff in strictly controlled circumstances. It is the responsibility of parents/carers to ensure Cygnets is made aware of any medical condition (either long or short term) that affects their child.

Accident Procedure

Each accident is reported and recorded on an accident/incident log sheet, which parents countersign and are given a copy. Any accident will be investigated and where appropriate steps taken to eliminate any risks thereby identified. Staff should be made aware of any existing injury and the correct form completed on arrival.

Clothing & Personal Items

Please ensure your child is suitably clothed and has a coat and Wellington boots or hat and sun protection cream as appropriate to the weather – all named. Jewellery should not be worn for safety reasons and draw cords, which might catch in equipment, are also best avoided. We ask parents to supply a spare change of clothing for emergencies. Cygnets tops (navy blue t shirts, polo shirts and sweatshirts) can be purchased. Although these are optional we strongly advise the purchase of at least one logo top to be worn as an identifier on trips. Cygnets do not take any responsibility for any mobile devices (phones, games consoles). Mobile phones are to be kept in school bags at all times.

Progress Reports

We like to inform parents/carers of their child’s progress on an informal daily basis; however, regular opportunities are given to parents/carers to discuss their child’s development and we use Learning Journals to record your child’s progress and time at nursery. If you need to discuss anything further at any time please ask for an appointment.


We plan regular trips, visitors and activities involving parents, plus joining the school for occasional events. Watch the notice boards and consult your newsletters.


Our most important policies are displayed butfor more detailed information or to see our policies, please ask at the office.

Equal Opportunities

These are actively promoted at Cygnets. At all times we encourage the children to develop their understanding and awareness of cultures other than their own and show respect for others as individuals. Each child will be valued as an individual, regardless of race, disability, creed, cultural background or sex.


We are fully insured and have fire, electrical, oil and gas appliances checked annually. We are registered by Ofsted and take children in receipt of Nursery Education Funding. Ofsted undertake inspections at regular intervals and have awarded Broad street an OUTSTANDING grade in all areas and both Alveston and Quinton as Good with Outstanding features at their most recent inspections. The Ofsted reports are all available on the internet for you to view. A direct link is provided from our website – which has further news and information about Cygnets.

Extra Services

Here at Cygnets we appreciate that parents lead very busy lives that is why we provide extra services to ease the day to day pressure.

  • Ironing/dry cleaning (Alveston): We can arrange for Parents at Alveston to drop off their ironing with the children! Please ask for details.

  • Hair cuts: We can arrange for a hairdresser to come in to Alveston & Quinton to cut the children’s hair.

  • Language lessons: can be organised and we aim to feature as part of our normal activities.

* Some of the above services are provided by independent providers and payment is to be made directly to them.