Terms & Conditions

Fees must be paid for all booked time as our costs remain the same even when your child is absent because of illness or for any other reason.  Parents/Carers are obliged to inform us if their child is ill or has a condition outlined in our Health and Welfare policies.  We reserve the right not to admit children we consider unfit to attend.  In signing our Registration/Parent Contract form you become bound to pay any fees as billed.


We note your preference for particular sessions and we try to accommodate them wherever possible.  No sessions can be booked or a place allocated on the waiting list without the return of all forms with adequate deposit & registration fees.  If you are on the waiting list, you may have to wait for confirmation of sessions until they become available from the start date you have requested.  Please inform us at the earliest opportunity if you want to change your start date or sessions.  For those with deferred entry we can only offer sessions we have available at the new start date.


The minimum at Alveston and Quinton is two sessions of 3 hours per week in the nursery, whilst the minimum at Broad Street is two sessions. On all sites term time Out of School Club is only bookable in sessions. Children in receipt of funding should attend for 2 – 5 entitled sessions (a minimum of 3 at Broad Street) with extra non-funded times as required.


In bad weather, by using local staff, we are generally able to remain open so no refunds are given.  If in exceptional circumstances, for safety reasons, our premises are closed all day another session may be offered in lieu.


For all year round bookings we charge for 50 weeks per year and for term time only we follow the Warwickshire County Council school term dates including inset day closures and charge for 39 weeks. Please note there are no deductions for bank holidays or inset day closures. Fees are annualised over 12 months for all year round and 11 months for term time only.  All fees are payable monthly in advance and must be paid within 7 days of the invoice date.  Accounts not cleared by the due date will have a surcharge added as follows:

  • Up to one week late – 2.5% of outstanding amount
  • Up to two weeks late – 5% of outstanding amount
  • Over two weeks late – 10% of outstanding amount

Charges will be billed separately or added to the following month’s invoice. If payment is still overdue after 7 days we reserve the right to suspend your place.  Please note that if your place is suspended you may forfeit your booked sessions to those on our waiting list.


Please collect children on time otherwise a charge equivalent to the hourly rate will be levied for each half hour period entered into on all sites.  Late pick up outside our normal opening hours will incur a fine of £10.00 for every quarter of an hour entered into.


In the event of the intention to withdraw a child or decrease the number of sessions taken, a minimum of four weeks at Alveston and Quinton and one calendar month’s notice at Broad Street must be given, both in writing, or payment made in lieu of this notice.  We reserve the right to alter our charges with a month’s notice.  Signing and completing the Registration form is indication that all conditions and precepts of Cygnets are understood.


We will accept childcare vouchers in full or part payment of nursery fees but only by prior arrangement.  Payments can also be made by standing order or internet transfer by prior agreement and authorised in writing.  All forms of payment must be made by the due date or surcharges will apply. Such forms of payment may be disallowed if the required information and procedure is not followed.


Eligibility for Nursery Funding is decided at national and county level and we are not responsible for whether a child receives this funding.  If they are included we will make all necessary applications to obtain the funding and parents must supply us with information requested by the due dates.  If the funding is not received parents will be invoiced as normal.  If funded hours are booked but a child leaves before the headcount date WCC will not pay funding and the parent/guardian is liable to pay for any hours attended.

Entitlement to nursery funding is for 38 weeks of the year or a stretched option (at Alveston and Quinton).  The funding only covers these core education sessions and does not cover time of longer duration, lunchtimes or other extras such as meals.

Funded hours will be clearly shown at zero charge on your bill.

We reserve the right to change our Terms and Conditions with a month’s notice.